Company Questions:

• What are your office hours?
  Our office hours are Monday through Friday, 9:00 a.m. through 5:30 p.m. Eastern Standard Time. Additionally, you may place orders 24 hours a day by fax (423.209.1000) or online ordering.
• How do I place my order?
  Orders may be placed 24 hours a day by fax (423.209.1000) or online ordering. Delivery information for special order of custom product can be obtained by contacting Customer Service.
  
• What payment methods do you accept?
  VISA, Mastercard, American Express, Personal Check, Cashier's Check, and Money Order. To use a credit card for online ordering, you will need to file it with us. You can do so at any time by contacting Customer Service. Orders that are not automatically billed via credit card will arrive with an invoice that may be paid by any method above.
  
• What shipping options do you offer?
  All orders are shipped UPS ground. Expedited service is available during most of the year but is limited during the back to school and holiday period. Please contact Customer Service if you need your shipment routed faster than UPS standard.
  
• What is your return policy?
  No returns will be accepted without a Return Authorization. Returns due to customer error will be subject to a restocking fee based on the quantity and nature of the products, with the minimum restocking fee of $5.00. Returns must have prior authorization and be assigned a tracking number to insure proper credit. Contact Customer Service to receive your Return Authorization. All claims for shortages, damages, and other shipping related items must be made within 72 hours of receipt of merchandise.